Report a Problem (GSPR)

We are committed to providing high-quality products that you can enjoy with confidence. If you’ve encountered any safety concerns with any of our products, we are here to help. Using the form below you can tell us about a problem quickly and easily.

By sharing your feedback, you help us address your concerns promptly and ensure that we continue to meet the highest standards of safety and quality. Please provide as much detail as possible so we can understand and resolve the issue efficiently. Our team will review your submission carefully and contact you with the next steps.

Validate Email

UUID

User ID

Product ID

Your details

First name *

Last name *

Email address *

Phone number (optional)

Product information

Please give us as much information as possible to help us identify your product. In most cases the information required will be located on the product itself, or your delivery note / invoice.

What product did you purchase? *

Where did you purchase the product from? *

e.g. Direct, Online Marketplace, etc...

If possible, provide a link to the product listing

When did you purchase the product? *

Problem Details

Please describe the problem you faced with the product *

Provide as much detail as possible about the issue, e.g., what happened, how it happened.

When did the problem occur *

Was anyone injured?

• No
• Yes

Please describe any injuries or risks that occured *

Supporting Documentation

To assist us with your enquiry, you may upload photos or documents. Please upload each file individually below. You may upload a maximum of three files.

Upload #1

File name:

File size:

Upload #2

File name:

File size:

Upload #3

File name:

File size:

Privacy & Consent

Accuracy Consent

• I confirm that the information provided is accurate to the best of my knowledge.

Contact Consent

• I agree to be contacted for further details about this issue if needed.

Privacy

• I have read and agree to the Privacy Policy.