Delivery & Returns
A Gift of Happiness – Delivery and Returns Information
Free UK Delivery on orders over £75
We dispatch to lots of countries worldwide
At A Gift of Happiness, we take pride in creating everything in-house at our Yorkshire studio. This allows us to swiftly produce orders from scratch without compromising on quality control.
We dispatch our handmade and personalised items within 2-3 working days.
Delivery prices and estimated delivery times
Most items are dispatched via Royal Mail and include their tracking service. In some cases, we may use a different courier if we have been notified of delays within the Royal Mail network. The following times provide an estimate of the number of days it will take for your parcel to reach you after we dispatch it.
UK delivery costs and times
Standard UK Delivery: Royal Mail Tracked 48: 2-3 business days (after dispatch) – only £3.99
FREE Standard UK Delivery on orders over £75
Upgrade to Express UK Delivery: Royal Mail Tracked 24: 1-2 business days (after dispatch) – £7.99
Please note that while our services generally deliver within the estimated timeframes, occasional delays of up to five working days may occur if unforeseen circumstances impact the Royal Mail network. These circumstances are entirely beyond our control. We kindly ask that you keep this in mind, particularly if you require an item by a specific date.
International delivery costs and times
Please be aware that the timescales provided below indicate the estimated delivery time for your parcel after we have dispatched it. It is important to note that these times do not include the order processing period.
We deliver worldwide to the following countries:
Andorra: 5-7 business days after dispatch – £6.50*
Argentina: 5-7 business days after dispatch – £24.00*
Australia: 5-7 business days after dispatch – £14.50*
Brazil: 5-10 business days after dispatch – £17.00*
Canada: 5-7 business days after dispatch – £12.45*
China: 5-7 business days after dispatch – £13.00*
Georgia: 5-7 business days after dispatch – £13.00*
Gibraltar: 5-7 business days after dispatch – £12.50*
Greenland: 5-7 business days after dispatch – £8.00*
Guernsey: 2-3 business days after dispatch – £3.99
Hong Kong: 5-10 business days after dispatch – £10.00*
Iceland: 5-7 business days after dispatch – £16.50*
India: 5-7 business days after dispatch – £15.00*
Japan: 5-7 business days after dispatch – £16.00*
Jersey: 2-3 business days after dispatch – £3.99
Malaysia: 5-10 business days after dispatch – £13.00*
Monaco: 5-7 business days after dispatch – £11.00*
New Zealand: 5-7 business days after dispatch – £17.50*
Norway : 5-7 business days after dispatch – £11.00*
Singapore: 5-10 business days after dispatch – £15.00*
South Africa: 5-7 business days after dispatch – £13.00*
Switzerland: 5-7 business days after dispatch – £11.00*
USA: 5-7 business days after dispatch – £12.50*
UAE: No Longer Dispatch To
EU Countries: No Longer Dispatch To (Please see information below)
We’re so Sorry! Unfortunately, due to new EU regulations introduced in December 2024, we can no longer ship to countries within the EU. The General Product Safety Regulation (GPSR) has introduced significant administrative and financial requirements that are not feasible for small UK businesses like ours. We deeply regret any inconvenience this causes and hope that more practical solutions will be introduced by the European Union in the future. Thank you for your understanding.
* For International Postage the prices listed above are based on a single item. However, please note that for international orders of multiple items, or when adding a gift box, there may be an increase in price due to additional weight considerations. In such cases, we will provide you with the most accurate shipping cost during the checkout process.
For international orders containing more than one item, please be aware that they may be dispatched in multiple parcels. This is necessary to comply with weight restrictions and ensure the safe delivery of your items.
If you have any questions or concerns regarding shipping, please feel free to reach out to our friendly customer support team
Unexpected Delivery Delays
Please note that on rare occasions, unforeseen delivery delays can occur within customs or the courier’s networks, which may result in longer delivery timescales. While we are unable to directly influence or expedite these situations, we will do our best to keep you informed and provide any available information regarding the status of your shipment.
Customs, duties and taxes on non-UK orders
We want to ensure transparency regarding customs and taxes applied to your order. Please kindly note that any fees or charges incurred during or after shipping, such as tariffs or import taxes, are the sole responsibility of the customer. Unfortunately, we are unable to assume responsibility for these additional expenses.
Our aim is to provide you with a seamless shopping experience. To ensure smooth delivery, we encourage you to familiarise yourself with the customs regulations and potential charges in your destination country. For assistance or information specific to charges and regulations in your country, we kindly suggest searching online for “import taxes and customs duties [your country]” and visiting your government’s official website.
Our return and refund policy
We take pride in the quality of our products, which are meticulously crafted and thoroughly checked by our in-house quality control team. While rare, we acknowledge that human errors can occur. If we make a mistake with your order, we are committed to rectifying the situation promptly. If this happens, please contact us with your order number, along with a photo and description of the error. Please click here to get in touch.
We strive to provide a hassle-free experience for our customers, which is why we usually issue replacements without requiring you to return the incorrect item. In most cases, we can have a replacement made and dispatched on the same day or the following working day. Rest assured; we will only ask you to return something if it is absolutely necessary.
Your satisfaction is our top priority, and we are here to make things right. If you have any concerns or questions regarding our return and refund process, please don’t hesitate to reach out to us. We are always ready to help.
Changes to your order / cancelling your order
We are dedicated to processing and dispatching your order as quickly as possible. Your order can go into production within just 30 minutes of being placed.
If you need to make any changes to the personalisation of your item(s) or if you have had a change of heart and wish to cancel your order, we kindly ask that you contact us within 30 minutes of placing your order. After this initial 30-minute window, it may not be possible to amend or cancel your order. However, rest assured that we will always strive to assist you to the best of our ability.
Received your goods and changed your mind?
We sincerely hope that you are delighted with your purchase and have no reason to want to return it.
We would like to inform you that all our items are carefully crafted to order, tailored specifically to your unique specifications. The purchase price covers the cost of materials and the service involved in creating your personalised item. In accordance with UK law, we are unable to accept returns for personalised items.
We understand that circumstances can change, and if you have any concerns or questions about your purchase, we encourage you to contact our customer support team. While we may not be able to accept returns for personalised items, we are here to address any issues or inquiries you may have.
Important: Please check your personalised details before finalising your order
Please be aware that we cannot be held accountable for any spelling errors in your design if they originated from a mistake made by you during the order placement process.
To ensure a smooth and satisfying experience, we kindly request that you verify the accuracy of all information provided at the time of placing your order. This includes double-checking dates, names, occasions, addresses, and postcodes for correctness. At A Gift of Happiness, our staff members do not perform spell-checks or question spellings—it is the customer’s responsibility when placing the order.
We value your satisfaction and want to avoid any disappointment. Taking a moment to review and confirm the information before finalising your order will help ensure that your personalised items are created exactly as desired.
Contact
If you have any questions, or would like to know current lead times, please click here to get in touch
