Family Tree Personalised Gift Frame with Scrabble

PRODUCT DETAILS:

• Wooden Tree featuring and cute little owl and squirrel, and wooden embellishments including a dove, butterflies and a grey bunny rabbit.
• Luxury linen embossed backing card.
• Our Scrabble letter tiles are printed in-house using state-of-the-art UV printing technology, ensuring each letter is created to the highest standard and perfectly aligned.
• Frame can be wall-hung or left free-standing on its strut.
• Overall frame size 11 x 11 inches and 1.25 inches deep.

IMPORTANT:

• Our artisans craft each Custom Family Tree Frame to order, making amendments impossible once completed. To avoid disappointment, please ensure all information provided is correct, including the correct spellings of names.

TIMESCALES:

• Our team ensures completion and dispatch of orders within 1-2 business days.

PACKAGING:

• We dispatch all orders in plain discreet packaging.

CONTACT US:

• We’re always happy to help! If you have any questions or require further information, please don’t hesitate to get in touch.

Personalise with your choice of scrabble words

Customise your Scrabble Family Tree Gift Frame with the wording of your choice, tailored to your family setup or the recipient. Here are some popular examples to inspire you:

• OUR FAMILY
• ‘YOUR SURNAME’ FAMILY e.g. SMITH FAMILY
• MY FAMILY
• GRANDCHILDREN
• GRANDPARENTS
• NANNY & GRANDPA
• GRANDMA & GRANDAD
• GRANDMA ROSE
• GRANDAD BOB
• NANNY JONES
• OUR FAMILY TREE
• GRAND PARENTS

Non of these fit?

• No problem .. they can say anything you desire up to a maximum of 11 letters above the tree and 11 letters below the tree.

Weight	0.915 kg

Please allow us up to 2 working days to create this product for you. We take pride in crafting each personalised item to the highest standard. To ensure your item is made with care and attention to detail, our lead times vary depending on the product.

Delivery prices and estimated delivery times

Most items are dispatched via Royal Mail and include their tracking service. In some cases, we may use a different courier if we have been notified of delays within the Royal Mail network. The following times provide an estimate of the number of days it will take for your parcel to reach you after we dispatch it.

 

UK delivery costs and times

Standard UK Delivery: Royal Mail Tracked 48: 2-3 business days (after dispatch) – only £3.99

FREE Standard UK Delivery on orders over £75

Upgrade to Express UK Delivery: Royal Mail Tracked 24: 1-2 business days (after dispatch) – £7.99

Please note that while our services generally deliver within the estimated timeframes, occasional delays of up to five working days may occur if unforeseen circumstances impact the Royal Mail network. These circumstances are entirely beyond our control. We kindly ask that you keep this in mind, particularly if you require an item by a specific date.

 

International delivery costs and times

Please be aware that the timescales provided below indicate the estimated delivery time for your parcel after we have dispatched it. It is important to note that these times do not include the order processing period.

We deliver worldwide to the following countries:

Austria:  3-5 business days after dispatch – £9.00*

Andorra:  5-7 business days after dispatch – £6.50*

Argentina:  5-7 business days after dispatch – £24.00*

Australia:  5-7 business days after dispatch – £14.50*

Belgium:  3-5 business days after dispatch – £11.00*

Brazil:  5-10 business days after dispatch – £17.00*

Bulgaria:  3- 5 business days after dispatch – £12.50*

Canada:  5-7 business days after dispatch – £12.45*

China:  5-7 business days after dispatch – £13.00*

Croatia:  3-5 business days after dispatch – £11.50*

Cyprus:  3-5 business days after dispatch – £12.00*

Czech republic:  3-5 business days after dispatch – £8.00*

Denmark:  3-5 business days after dispatch – £8.00*

Estonia:  3- 5 business days after dispatch – £8.00*

Finland:  3-5 business days after dispatch – £13.00*

France:  3-5 business days after dispatch – £6.50*

Georgia:  5-7 business days after dispatch – £13.00*

Germany:  3-5 business days after dispatch – £8.00*

Gibraltar:  5-7 business days after dispatch – £12.50*

Greenland:  5-7 business days after dispatch – £8.00*

Guernsey:  2-3 business days after dispatch – £3.99

Hong Kong:  5-10 business days after dispatch – £10.00*

Hungary:  3-5 business days after dispatch – £10.50*

Iceland:  5-7 business days after dispatch – £16.50*

India:  5-7 business days after dispatch – £15.00*

Ireland ROI:  3-5 business days after dispatch – £7.50*

Italy:  3-5 business days after dispatch – £9.00*

Japan:  5-7 business days after dispatch – £16.00*

Jersey:  2-3 business days after dispatch – £3.99

Latvia:  3-5 business days after dispatch – £18.50*

Lithuania:  3-5 business days after dispatch – £9.00*

Luxembourg:  3-5 business days after dispatch – £12.00*

Malaysia:  5-10 business days after dispatch – £13.00*

Malta:  7-14 business days after dispatch – £13.00*

Monaco:  5-7 business days after dispatch – £11.00*

Netherlands:  3-5 business days after dispatch – £8.00*

New Zealand:  5-7 business days after dispatch – £17.50*

Norway:  5-7 business days after dispatch – £11.00*

Poland:  3-5 business days after dispatch – £8.50*

Portugal:  3-5 business days after dispatch – £10.00*

Romania:  3-5 business days after dispatch – £10.00*

Singapore:  5-10 business days after dispatch – £15.00*

Slovakia:  3- 5 business days after dispatch – £10.00*

Slovenia:  3-5 business days after dispatch – £10.50*

South Africa:  5-7 business days after dispatch – £13.00*

Spain:  3-5 business days after dispatch – £7.00*

Sweden:  3-5 business days after dispatch – £7.50*

Switzerland:  5-7 business days after dispatch – £11.00*

USA:  5-7 business days after dispatch – £12.50*

UAE:  No Longer Dispatch To

We take pride in the quality of our products, which are meticulously crafted and thoroughly checked by our in-house quality control team. While rare, we acknowledge that human errors can occur. If we make a mistake with your order, we are committed to rectifying the situation promptly. If this happens, please contact us with your order number, along with a photo and description of the error. Please click here to get in touch.

We strive to provide a hassle-free experience for our customers, which is why we usually issue replacements without requiring you to return the incorrect item. In most cases, we can have a replacement made and dispatched on the same day or the following working day. Rest assured; we will only ask you to return something if it is absolutely necessary.

Your satisfaction is our top priority, and we are here to make things right. If you have any concerns or questions regarding our return and refund process, please don’t hesitate to reach out to us. We are always ready to help.

 

Changes to your order / cancelling your order

We are dedicated to processing and dispatching your order as quickly as possible. Your order can go into production within just 30 minutes of being placed.

If you need to make any changes to the personalisation of your item(s) or if you have had a change of heart and wish to cancel your order, we kindly ask that you contact us  within 30 minutes of placing your order. After this initial 30-minute window, it may not be possible to amend or cancel your order. However, rest assured that we will always strive to assist you to the best of our ability.

 

Received your goods and changed your mind?

We sincerely hope that you are delighted with your purchase and have no reason to want to return it.

We would like to inform you that all our items are carefully crafted to order, tailored specifically to your unique specifications. The purchase price covers the cost of materials and the service involved in creating your personalised item. In accordance with UK law, we are unable to accept returns for personalised items.

We understand that circumstances can change, and if you have any concerns or questions about your purchase, we encourage you to contact our customer support team. While we may not be able to accept returns for personalised items, we are here to address any issues or inquiries you may have.

 

Important: Please check your personalised details before finalising your order

Please be aware that we cannot be held accountable for any spelling errors in your design if they originated from a mistake made by you during the order placement process.

To ensure a smooth and satisfying experience, we kindly request that you verify the accuracy of all information provided at the time of placing your order. This includes double-checking dates, names, occasions, addresses, and postcodes for correctness. At A Gift of Happiness, our staff members do not perform spell-checks or question spellings—it is the customer’s responsibility when placing the order.

We value your satisfaction and want to avoid any disappointment. Taking a moment to review and confirm the information before finalising your order will help ensure that your personalised items are created exactly as desired.

When personalising your product, you’ll have the option to add a gift message. At checkout, you can also select the address to send your order to, making it easy to deliver your gift directly to the recipient.

Making someone’s day has never been easier!

We understand the importance of keeping surprises special. That’s why we dispatch all orders in plain, discreet packaging. Whether you’re planning a heartfelt surprise for a loved one or a special occasion, our packaging ensures the contents remain a mystery until the perfect moment.

Key features of our packaging:

• No Branding or Descriptions: The outside of the package is completely plain, with no logos or hints about what’s inside.
• Secure and Protective: Every item is carefully packed to ensure it arrives in pristine condition, no matter the destination.
• Eco-Friendly Materials: We only use packaging that is fully recyclable, ensuring your artwork arrives safely while minimising environmental impact.

For extra peace of mind, the recipient will only discover the thoughtful surprise you’ve chosen when they open the package themselves.

Our artisans craft all Family Tree Gift Frames to order, this means that it is not possible to make amendments once your item has being created.

To avoid disappointment, we encourage you to check all information provided is correct, including the correct spellings of names.

We prioritise materials that are both high-quality and environmentally responsible, ensuring that your artwork is crafted with care for both quality and the planet.

We’re always happy to help! If you have any questions, need assistance, or require further information about our products or services, please don’t hesitate to get in touch. Your satisfaction is our priority, and we’re here to ensure you have the best possible experience.

How to reach us:

• Email: hello@agiftofhappiness.com – Perfect for detailed queries or support.
• Contact Form: Visit our Contact Page to send us a message, and we’ll get back to you as quickly as possible.
• Social Media: Connect with us on Facebook or Instagram for updates, inspiration, and quick responses.

Our dedicated team is here to answer your questions about orders, personalisation options, delivery details, or anything else you might need.

All our products are designed with care and durability in mind, we recommend following these guidelines to ensure safe use:

• Handle With Care: Frames with glass fronts are durable but may break if mishandled or dropped.
• Proper Mounting: Use appropriate hardware to securely mount heavier items like solid wood frames to prevent accidents.
• Keep Out of Reach of Children: Some components, such as small branding nameplates or fragile glass, may pose risks if handled by young children.

For detailed safety information, including handling and mounting precautions, please see our Product Safety guidelines.